EFD Group

Job Title	Technician
Department	Engineering & Maintenance
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	Supervisor
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary

Perform advanced maintenance, troubleshooting, and repair of MEP, ELV (including barrier gate systems), and Civil elements. Lead a small team of technicians, support fit‑out supervision, assist in contractor safety briefings, and respond to customer repair requests.

Key Responsibilities

Run daily checklists for MEP, ELV, barrier gate, and civil systems; record findings and report anomalies.
Attend customer requested repair and maintenance jobs promptly and ensure customer satisfaction.
Maintain HVAC, plumbing, fire protection, switchgear, generators, UPS, lighting, and earthing systems.
Maintain ELV systems: CCTV, access control, fire alarm, BMS, data cabling, parking systems, and barrier gate systems (mechanical, electrical, safety features, loop detectors, control boards).
Perform minor civil works: plastering, tiling, painting, waterproofing, drainage, barrier gate foundations.
Execute preventive & corrective maintenance; respond to emergency breakdowns.
Assist in fit‑out inspections and monitor contractors.
Lead and train junior technicians; step in for Supervisor/Sr. Technician when needed.
Follow safety procedures (LOTO, hot work, heights, confined space) and wear PPE.
Complete daily logs, checklists, and work order reports.
Coordinate with Customer Service and Procurement.
Able to work as duty roster (shifts, weekends, public holidays, and emergency callouts).

Qualifications

Education:

Government Technical Institute (GTI / AGTI) Diploma in Mechanical, Electrical, or Civil Engineering;
High School Pass (Grade 10 / Matriculation) with M&E technician related certificate.
3-5 years in building maintenance, with at least 2 years as Technician or Senior Technician.
Proven experience in MEP, ELV (including barrier gates), and minor civil works.
Supervisory experience is highly desirable.

Skills:

Hands-on MEP/ELV/civil repair skills.
Ability to read MEP drawings, single-line diagrams, and wiring schematics.
Proficient with multimeters, loop testers, hand/power tools.
Basic computer skills (Excel, Word, or CMMS).
Good communication, customer service mindset, safety mindset.
Physically fit for climbing and lifting (up to 25 kg).
Willing and able to work on duty roster system (including nights, weekends, and public holidays).

Job Title	MEP Supervisor
Department	Engineering & Maintenance
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	Facility Manager
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary

The Maintenance Supervisor is responsible for the day-to-day supervision of all technical maintenance activities across FCC’s property, covering Mechanical, Electrical, Plumbing (MEP), Extra Low Voltage (ELV) systems, and Civil/structural works. The role ensures that all building systems operate reliably, safely, and efficiently. The Maintenance Supervisor works under the direction of the Assistant Facility Manager and Facility Manager, supports fit-out and repair activities, and enforces safety standards including contractor safety briefings.

Key Responsibilities

1. Maintenance of MEP Systems

Mechanical:

Supervise the operation, repair, and preventive maintenance of HVAC systems (chillers, AHUs, FCUs, VRV/VRF), ventilation fans, and exhaust systems.
Oversee maintenance of plumbing systems (water supply, sewage, sump pumps, booster pumps, water tanks, drainage).
Maintain fire protection systems (sprinklers, standpipes, fire pumps, wet/dry risers).

Electrical:

Supervise maintenance of main switchgear, distribution boards, cabling, lighting, sockets, and earthing/lightning protection systems.
Oversee generator sets, automatic transfer switches (ATS), UPS systems, and battery banks.
Manage electrical load balancing, power quality monitoring, and energy consumption logging.

ELV (Extra Low Voltage) Systems:

Supervise maintenance of:
- CCTV surveillance systems (cameras, recorders, monitors).
- Access control systems (card readers, biometrics, electric locks).
- Fire alarm and public address (PA) systems.
- Building management system (BMS).
- Data/telecommunications cabling (structured cabling, Wi-Fi infrastructure).
- Parking management systems (barriers, ticketing, sensors).

Barrier gate systems (entry/exit barriers at vehicle access points) including:

- Mechanical components: barrier arms, gears, motors, springs, hinges.
- Electrical components: control boards, power supplies, loop detectors, remote receivers, keypads.
- Safety features: photocells, safety edges, flashing lights, audible alarms.
- Integration with access control or parking management systems.
- Regular lubrication, alignment checks, and operational testing.
- Troubleshooting and repair of non-functioning or slow-moving barriers.

Civil & Structural:

Supervise minor civil works: wall repairs, plastering, tiling, waterproofing, painting, ceiling grid repairs.
Maintain common area finishes (floors, walls, stairs, railings, ramps).
Oversee drainage systems, manhole covers, grating, and structural crack monitoring.
Coordinate with landscaping teams on boundary walls, paving, and external civil works.

2. Preventive & Corrective Maintenance

Develop and execute Daily/weekly/monthly preventive maintenance schedules for all MEP/ELV/civil systems.
Respond to emergency breakdowns (power outage, water leakage, lift entrapment, fire alarm activation) and lead technician teams for rapid resolution.
Ensure all maintenance activities are recorded in logs and work order systems.
Maintain critical spares inventory and coordinate with the Administrative Manager for procurement of maintenance materials.

3. Fit-Out & Repair Support (Align with FM/AFM)

Support the Assistant Facility Manager and Facility Manager in supervising shop-house fit-out works affecting MEP/ELV/civil systems (electrical connections, plumbing modifications, structural changes).
Conduct pre-fit-out and post-fit-out inspections for MEP/ELV/civil compliance.
Monitor fit-out contractors to ensure their work does not damage building systems and adheres to FCC’s fitting-out guidelines.
Conduct safety briefings for third-party contractors (fit-out, repair, maintenance) before any work commenceson MEP/ELV/civil scopes, covering:
- Lock-out/tag-out (LOTO) procedures for electrical isolation.
- Hot work permits (welding, grinding).
- Working at heights (ladders, scaffolding) for civil/ELV works.
- Confined space entry (water tanks, cable trenches).
- PPE requirements and emergency shutdown procedures.
Maintain signed safety briefing records and report non-compliance to the AFM/FM.

4. Team Leadership

Supervise a team of Senior Technicians and Technicians (MEP, ELV, Civil).
Assign daily work orders and monitor completion quality and timeliness.
Provide on-the-job training and technical guidance to technicians.
Conduct performance assessments and recommend training needs to the AFM/FM.
Enforce safe working practices and discipline within the team.

5. Safety & Compliance

Ensure all MEP/ELV/civil maintenance activities comply with local electrical, mechanical, fire, and building codes.
Conduct regular safety inspections of MEP rooms, electrical panels, generator rooms, pump rooms, and ELV equipment racks.
Report near-misses, accidents, or unsafe conditions to the AFM/FM immediately.
Participate in fire drills, emergency response exercises, and safety committee meetings.

6. Documentation & Reporting

Maintain accurate logs: daily activity reports, preventive maintenance checklists, breakdown reports, and spare parts usage.
Prepare weekly maintenance reports for the Assistant Facility Manager (work order completion, system status, pending issues).
Keep as-built drawings, schematics, and equipment manuals updated and accessible.
Document all contractor safety briefings and site induction records.

7. Coordination

Work closely with the Customer Service and Relationship team regarding service requests from shophouse/business owners.
Coordinate with the Landscaping Manager on irrigation systems, external lighting, and drainage affecting civil works.
Liaise with the Administrative Manager and Procurement Executive for timely availability of spare parts and maintenance supplies.

Qualifications

Education:

Diploma or bachelor’s degree in mechanical, Electrical, or Civil Engineering, or a related technical field.
Trade certification in MEP, ELV systems, or Building Services is highly desirable.
Certification in safety or LOTO/confined space is a plus.

Experience:

Minimum 5–7 years of hands-on experience in building maintenance, with at least 2–3 years in a supervisory role.
Proven experience in MEP systems(HVAC, electrical, plumbing) and ELV systems (CCTV, access control, fire alarm, BMS).
Experience in minor civil works(plastering, tiling, waterproofing, painting, drainage repairs).
Experience supervising fit-out or renovation works in commercial or mixed-use properties is strongly preferred.
Experience conducting safety briefings or inductions for contractors.

Skills & Competencies:

Strong technical knowledge of MEP, ELV, and civil systems in a property/facility context.
Ability to read and interpret MEP drawings, single-line diagrams, and civil layouts.
Leadership and team supervision skills.
Problem-solving mindset for diagnosing complex system faults.
Good communication skills for coordinating with contractors, owners, and internal teams.
Proficiency in MS Office (Excel, Word) for reporting; familiarity with CMMS is a plus.
High attention to detail and commitment to safety.

Willingness to work shifts, weekends, or respond to emergency callouts.

Job Title	Senior Associate/ Associate – Market Intelligence & Business Insights
Department	Engineering
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	Manager
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Description

Perform and Manage site survey, installation, testing & commissioning of solar PV systems.
Manage and Supervise technicians and ensure construction quality, safety, and timeline.
Review drawings (SLD, layout) and coordinate with design & project teams.
Monitor site progress and submit daily reports.
Troubleshoot system issues and provide after-sales support when required.
Technical support and management of internal business development programs
Analysis solar market research, including the market analysis, solar industry trends, opportunities, and customer pain points
Technical advisory services to clients

Job Requirements

Any Degree holder (or), B.E (or) B.Tech (or) AGTI Degree or related field more preferrable.
Experience in solar installation is an advantage (fresh graduates welcome).
Able to read technical drawings and understand basic electrical systems.
Good teamwork, communication skills, and willing to travel to project sites.
Must have experience in Solar Installation

Job Title	Housekeeping Supervisor
Department	Housekeeping
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	Housekeeping Manager
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary

The Housekeeping Supervisor supports the Housekeeping Manager in overseeing all cleaning and sanitation operations for the 40-acre Commercial City. This role ensures that all areas of the property remain clean, sanitary, and welcoming by supervising daily cleaning activities, inspecting work quality, training staff, and addressing housekeeping issues promptly.

Key Responsibilities

Implement daily, weekly, and monthly cleaning schedules and protocols as developed by the Housekeeping Manager.
Supervise and coordinate the activities of housekeeping and sanitation staff (cleaners, attendants, waste handlers).
Conduct regular inspections of FCC compound (buildings, common areas, common toilets, outdoor spaces) to ensure cleanliness standards are met.
Report inspection findings to the Housekeeping Manager and take corrective action when needed.
Assist in training and mentoring housekeeping staff on best practices, safety protocols, and proper use of cleaning products/equipment.
Monitor waste disposal and recycling programs; ensure proper segregation and disposal.
Address housekeeping or sanitation complaints from customers or staff immediately and efficiently.
Ensure all housekeeping activities comply with health and safety regulations.
Track and report cleaning supply and equipment inventory to the Housekeeping Manager.
Collaborate with other departments (Maintenance, Security, Customer Service) to ensure seamless estate operations.

Qualifications

Education:

Any bachelor’s degree(preferred in Hospitality Management, Facility Management, or related field); OR
High School Pass (Grade 10)with vocational certificate in Housekeeping or Cleaning Management.

Experience:

Minimum 2–4 yearsof housekeeping experience, with at least 1–2 years in a supervisory role (Team Leader or Supervisor).
Experience in estate, hotel, condominium, or commercial building housekeeping is highly preferred.

Skills:

Strong knowledge of cleaning products, equipment, and best practices.
Good leadership and organizational skills.
Attention to detail and commitment to high cleanliness standards.
Good communication skills.
Ability to work independently and as part of a team.
Basic computer skills (MS Office, email, report writing).

Additional Requirements

Willing to work shifts, weekends, and public holidays as needed.
Physically fit for walking, standing, bending, and lifting.

Job Title	Housekeeping Attendant
Department	Housekeeping
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	Housekeeping Manager/Supervisor
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary

The Housekeeping Attendant supports the Housekeeping Department in maintaining a clean, sanitary, and welcoming environment across the 40-acre commercial city. This role performs daily cleaning tasks, follows cleaning schedules, and ensures all areas of the property are well-maintained according to established standards.

Key Responsibilities

Perform daily cleaning tasks according to schedules and protocols set by the Housekeeping Manager and Supervisor.
Clean and sanitize toilets, common areas, offices, corridors, and outdoor spaces.
Sweep, mop, vacuum, dust, and polish floors, furniture, and fixtures.
Empty trash bins and ensure proper waste segregation and disposal.
Refill soap, paper towels, toilet paper, and other supplies in restrooms and common areas.
Clean windows, glass doors, mirrors, and other glass surfaces.
Report any damage, maintenance issues, or safety hazards to the Housekeeping Supervisor.
Follow proper use of cleaning chemicals and equipment as trained.
Assist in special cleaning projects (e.g., post-construction cleanup, event setup/breakdown).
Follow health, safety, and hygiene regulations always.

Qualifications

Education:

Middle School Pass (Grade 8 or 9)with basic reading/writing; OR
High School Pass (Grade 10)

Experience:

1–2 yearsof housekeeping or cleaning experience (on-the-job training provided).
Experience in hotel, estate, condominium, or office cleaning is a plus.

Skills:

Basic knowledge of cleaning tools and equipment (mop, broom, vacuum, cloths).
Willingness to learn proper use of cleaning chemicals.
Attention to detail and commitment to cleanliness.
Honest, punctual, and hardworking.
Ability to follow instructions from Supervisor.

Additional Requirements

Willing to work shifts, weekends, and public holidays as needed.

Physically fit for standing, walking, bending, lifting (up to 15–20 kg), and repetitive tasks.

Job Title	Handyman (M&E Assistant)
Department	Engineering & Maintenance
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	Supervisor
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary

The Handyman performs general maintenance tasks, including basic repairs and various odd jobs across multiple trades. This role supports the Maintenance Department by assisting Senior Technicians and Technicians with daily activities, customer repair requests, carrying tools, cleaning worksites, and performing simple non‑specialized duties.

Key Responsibilities

Assist Sr. Technician and Technician in attending customer requested repair and maintenance jobs (carry tools, hold ladders, clean work area).
Perform basic MEP assistance under supervision: change light bulbs, unclog sinks, clean filters, clear drain blockages.
Perform basic ELV assistance under supervision: clean CCTV cameras, lubricate barrier gate moving parts, report visible faults.
Perform basic civil work: patch small cracks, paint, clear drainage debris, mix cement/plaster.
Keep tools, equipment, storage, and workshop areas clean and organized.
Follow safety procedures and wear PPE as instructed.
Able to work on duty roster (shifts, weekends, holidays, emergency callouts).

Qualifications

Education (Myanmar context):

Middle School Pass (Grade 8 or 9) with basic reading/writing; OR
High School Pass (Grade 10) preferred.

Experience:

1–2 years as Handyman, helper, or general laborer.

Skills:

Basic use of hand tools (hammer, screwdriver, wrench, paintbrush, plunger).
Physically fit for lifting (up to 20 kg), climbing, walking.
Honest, punctual, willing to learn.

Job Title	Facility Manager
Department	Engineering & Maintenance
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	GM, Property Management
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary

The Facility Manager is responsible for the overall operational management of FCC’s physical assets, including building systems, infrastructure, safety, and maintenance. A key focus of this role is managing shophouse fitting-out works from contractor approval and guideline enforcement to inspection and handover. The Facility Manager ensures that all fit-out activities comply with FCC’s fitting-out guidelines, building codes, and safety standards, while maintaining the property’s value and operational continuity.

Key Responsibilities

Facility Operations & Maintenance

Oversee the day-to-day operation, repair, and preventive maintenance of all building systems (HVAC, electrical, plumbing, fire protection, elevators, solar, generators).
Develop and implement maintenance schedules for critical equipment and common areas.
Respond promptly to emergency breakdowns (e.g., power failure, water leakage, lift entrapment).
Manage the maintenance team (supervisors, technicians) to ensure work orders are completed on time and to standard.

Shophouse Fitting-Out Management

Act as the central authority for all shophouse fitting-out activities within FCC.
Review fit-out applications submitted by shophouse owners/tenants, ensuring completeness of drawings, material specifications, and contractor credentials.
Enforce FCC’s fitting-out guidelines (structural integrity, fire safety, electrical loading, waste disposal, noise control, working hours).
Conduct pre-fit-out inspections to document existing unit conditions.
Supervise and monitor fit-out contractors on-site to ensure compliance with approved plans and guidelines.
Issue stop-work orders or non-compliance notices when violations occur; escalate serious breaches to the Property General Manager.
Conduct post-fit-out inspections and issue completion certificates or punch lists for rectification.
Maintain detailed records of all fit-out applications, permits, inspection reports, and as-built drawings.

Contractor Management

Evaluate, pre-qualify, and maintain a list of approved fit-out contractors based on past performance, safety record, and technical capability.
Coordinate with contractors regarding site access, staging material, utility shut offs, and waste removal.
Monitor contractor performance, adherence to schedules, and compliance with safety regulations.
Liaise with the Administrative Manager for procurement of facility-related services and materials as needed.

Safety, Health & Environment (SHE)

Ensure all facility operations and fit-out activities comply with local safety, fire, and environmental regulations.
Conduct regular safety inspections of common areas, MEP rooms, and active fit-out sites.
Maintain fire safety equipment (extinguishers, alarms, sprinklers) and conduct periodic drills.
Investigate incidents (slips, trips, electrical shocks, fires) and implement corrective actions.
Provide safety inductions to fit-out contractors before work commences.

Budget & Cost Control

Assist the Property General Manager in preparing the facilities and maintenance budget.
Track expenses for repairs, maintenance contracts, utilities, and fit-out supervision.
Identify cost-saving opportunities (energy efficiency, preventive maintenance).

Documentation & Reporting

Maintain asset registers, maintenance logs, inspection reports, and fit-out files.
Prepare weekly and monthly reports for the Property General Manager (e.g., work order status, fit-out activity summary, safety incidents).
Keep updated records of all building permits, certificates of completion, and warranties.

Stakeholder Coordination

Work closely with the Customer Service and Relationship team regarding owner/tenant service requests related to facility issues.
Coordinate with the Landscaping Manager on external areas affecting building infrastructure (drainage, boundary walls).
Liaise with local authorities (YESC, YCDC, fire department) for inspections and compliance.

Support to Property General Manager

Provide technical advice on facility-related matters, capital improvements, and fit-out policy updates.
Handle special projects such as major repairs, system upgrades, or energy audits.

Qualifications

Education:

Bachelor’s degree in mechanical, Electrical, Civil Engineering, Facilities Management, or a related field.
Professional certification (e.g., IFMA, BIFM, PMP, or fire safety) is a plus.

Experience:

Minimum 5–7 years of experience in facility management, building operations, or property maintenance, with at least 2 years in a managerial role.
Proven experience managing fitting-out or renovation works in commercial, retail, or mixed-use properties.
Strong knowledge of building systems (MEP, fire safety, structural) and local construction codes.
Experience in contractor management, safety compliance, and budget tracking.

Skills & Competencies:

Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities, especially under emergency conditions.
Knowledge of fit-out guidelines, building permits, and inspection processes.
Proficiency in MS Office (Excel, Word, PowerPoint) and facility management software (CMMS) is a plus.
Strong communication and negotiation skills for dealing with contractors, owners, and authorities.
High level of integrity, attention to detail, and ability to enforce rules diplomatically.
Ability to read and interpret architectural and MEP drawings.

Job Title	Customer Services & Relationship Manager
Department	Customer Services & Relationship
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	GM, Property Manager
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary:

The Customer Services & Relationship Manager is responsible for ensuring high levels of customer satisfaction by managing FCC customer service & relationship operations, and welcoming new shophouse owners and Tenants. This role focuses on providing exceptional service, addressing customer inquiries and concerns, and fostering a welcoming and community-oriented environment.

Roles and Responsibilities

Front Desk Management

– Oversee daily operations at the front desk, ensuring it is staffed and functioning efficiently.

– Handle customer inquiries, complaints, and requests in a professional and courteous manner.

– Maintain accurate records of customer interactions and transactions.

New Shophouse/Business Owner Welcoming

Create and implement a welcoming program for new owners to ensure they feel comfortable and informed.

Conduct orientation sessions to introduce new owners to FCC facilities, services, and community rules.

Provide new owners with essential information and resources, such as welcome packets and contact lists.

Customer Relationship Management

– Develop and maintain strong relationships with owners to understand their needs and preferences.

– Implement customer feedback mechanisms to continuously improve services.

– Coordinate with other departments to address and resolve customer issues promptly.

Communication and Coordination

– Communicate effectively with owners through various channels, including newsletters, emails, and social media.

– Organize community events and activities to foster a sense of belonging and engagement among residents.

– Collaborate with maintenance, security, and other teams to ensure seamless service delivery.

Qualifications

Bachelor’s degree in hospitality management, Business Administration, or a related field.
At least 3 years of experience in customer service or hospitality management.
Strong interpersonal and communication skills.
Excellent organizational and multitasking abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Knowledge and Skills

– Experience in estate or property management.

– Knowledge of event planning and coordination.

Job Title	Customer Services & Relationship Executive
Department	Customer Services & Relationship
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	CSR Manager
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary

The Customer Service and Relationship Executive is the primary point of contact for shophouse and business owners at FCC. This role handles all inquiries, service requests, feedback, and complaints related to their business premises, excluding amenities. The Executive ensures timely resolution by coordinating with Maintenance, Landscaping, Security, and other operational teams. This position works strictly according to a duty roster, including weekends and public holidays, to ensure continuous coverage of business owner needs.

Key Responsibilities

Business Owner Relationship Management

Serve as the first point of contact for shophouse/business owners via phone, email, walk-in, or business owner portal.
Greet and assist owners professionally, building positive long-term business relationships.
Maintain accurate business owner records (contact details, lease/ownership terms, special requests, history of interactions).
Proactively communicate with owners regarding property updates, scheduled maintenance, or service interruptions that may affect their business operations.

Service Request & Work Order Coordination

Receive and log all maintenance, landscaping, or housekeeping service requests from business owners.
Assign work orders to the appropriate department (Maintenance Supervisor, Landscaping Supervisor, Housekeeping) using the designated system.
Follow up on open work orders to ensure timely completion and update owners on status.
Close work orders upon owner confirmation of satisfaction; escalate unresolved issues to the CSR Manager.

Complaint Handling & Resolution

Listen to business owner complaints with empathy and professionalism.
Investigate issues, coordinate with relevant internal teams, and propose fair resolutions.
Document all complaints and resolutions in the system for tracking and trend analysis.
Escalate serious or recurring issues to the CSR Manager or Property General Manager as needed.

Communication & Coordination

Act as a communication bridge between business owners and property operations teams (Maintenance, Landscaping, Security, Housekeeping, Administration).
Relay urgent issues (e.g., water leakage, power outage, security concerns, waste disposal problems) immediately to the respective department head.
Prepare and distribute business owner notices (e.g., upcoming maintenance, safety reminders, policy changes, holiday schedules) after approval from the CSR Manager.

Move-In / Move-Out Support (for leased shophouses)

Assist business owners with move-in and move-out processes (scheduling, providing forms, collecting keys/access cards).
Conduct unit condition walkthroughs with owners and document any damage or deficiencies.
Coordinate with maintenance for pre-occupancy unit preparation (cleaning, repairs).

Documentation & Reporting

Maintain accurate logs of all business owner interactions, service requests, complaints, and resolutions.
Prepare daily, weekly, and monthly reports for the CSR Manager (e.g., service request volume, response times, owner satisfaction trends).
Ensure confidentiality of all business owner personal and financial information.

Policy Enforcement

Remind business owners of property rules and regulations (waste disposal, signage, noise, loading/unloading hours, fire safety) in a courteous manner.
Report repeated policy violations to the CSR Manager for further action.

Duty Roster Compliance

Work according to the published duty roster, including morning, afternoon, or night shifts as assigned.
Be available on weekends, public holidays, and during emergency situations as rostered.
Hand over pending tasks clearly to the next shift executive to ensure seamless service.

Qualifications

Education:

Bachelor’s degree in any field (Business Administration, Communications, Hospitality, or Real Estate preferred).
Certificate in Customer Service, Conflict Resolution, or Property Management is a plus.

Experience:

Minimum 1–2 years of experience in customer service, front desk, or business client relations, preferably in property management, commercial real estate, or hospitality.
Experience using work order systems or CRM software is an advantage.

Skills & Competencies:

Excellent verbal and written communication skills in English and Myanmar (or local language).
Strong interpersonal and empathy skills; ability to remain calm under pressure, especially when dealing with business owners who may have urgent operational concerns.
Good organizational skills and attention to detail.
Proficiency in MS Office (Word, Excel, Outlook) and basic data entry.
Ability to multitask and prioritize urgent requests.
Problem-solving mindset with a customer-first attitude.
Willingness to work shifts, weekends, and public holidays.

Basic understanding of commercial property maintenance (e.g., electrical, plumbing, waste management, parking) to better coordinate work orders.

Job Title	Accountant (Associate / Senior Associate)
Department	Finance & Account
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	General Manager
Working Hour	9:00am – 5:30pm (Monday to Friday)
Off Day	Sat, Sun & Public Holidays
Company	First Golden Dragon Construction Co., Ltd.

Job Summary:

Perform daily accounting transactions, invoicing, payment processing, data entry, and reconciliations for property management operations.

Roles & Responsibilities

Invoicing & Billing

Generate monthly/quarterly invoices for management fees, utilities, late penalties.
Update billing system with tenancy/ownership changes, rate changes, occupied units.
Process adjustments, credits, and disputes as approved by GM/Finance Manager.

Cash Collection & Receipting

Record daily collections from bank transfers, cheques, mobile payments, cash.
Issue official receipts and update tenant ledgers in real time.
Prepare daily cash collection report and handover to Cashier for deposit.

Accounts Receivable & Accounts Payable

Update AR aging daily.
Send payment reminders (email, SMS, letter) for overdue accounts.
Prepare AR report weekly for Senior Accountant.
Receive, scan, and code vendor invoices (maintenance, cleaning, security, landscaping, utilities, repairs, office supplies).
Match invoices with POs, service reports, contracts.
Prepare payment vouchers and supporting docs for approval.
Enter payments into accounting system after approval.

Bank & Cash Reconciliation

Perform daily bank reconciliation.
Reconcile with petty cash transactions and prepare replenishment requests.
Assist in surprise cash counts.

Financial Records & Filing

Maintain organized records of invoices, receipts, payment vouchers, bank statements.
Assist in audit schedules preparation.

Tax Support & Reporting Assistance

Prepare supporting schedules for WHT and commercial tax.
Issue tax invoices as required.
Prepare monthly AR/AP aging reports.
Prepare simple actual vs budget variance tables.

Experience & Education

Bachelors in accounting, Finance, or related (or studying towards).
1–3 yearsaccounting experience, property management or real estate operations preferred.
Familiarity with billing, collections, and vendor payments.

Knowledge & Skills

Basic to intermediate Excel.
Accounting software experience.
Understanding of invoices and payment cycles.
Good organizational and communication skills.