Customer Service & Relationship Manager

Job Title	Customer Services & Relationship Manager
Department	Customer Services & Relationship
Location	Yangon, Myanmar
Employment Type	Full-time
Reports To	GM, Property Manager
Working Hour	9:00am – 5:30pm
Off Day	2 Days/Week
Company	First Golden Dragon Construction Co., Ltd.

Job Summary:

The Customer Services & Relationship Manager is responsible for ensuring high levels of customer satisfaction by managing FCC customer service & relationship operations, and welcoming new shophouse owners and Tenants. This role focuses on providing exceptional service, addressing customer inquiries and concerns, and fostering a welcoming and community-oriented environment.

Roles and Responsibilities

Front Desk Management

– Oversee daily operations at the front desk, ensuring it is staffed and functioning efficiently.

– Handle customer inquiries, complaints, and requests in a professional and courteous manner.

– Maintain accurate records of customer interactions and transactions.

New Shophouse/Business Owner Welcoming

Create and implement a welcoming program for new owners to ensure they feel comfortable and informed.

Conduct orientation sessions to introduce new owners to FCC facilities, services, and community rules.

Provide new owners with essential information and resources, such as welcome packets and contact lists.

Customer Relationship Management

– Develop and maintain strong relationships with owners to understand their needs and preferences.

– Implement customer feedback mechanisms to continuously improve services.

– Coordinate with other departments to address and resolve customer issues promptly.

Communication and Coordination

– Communicate effectively with owners through various channels, including newsletters, emails, and social media.

– Organize community events and activities to foster a sense of belonging and engagement among residents.

– Collaborate with maintenance, security, and other teams to ensure seamless service delivery.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• At least 3 years of experience in customer service or hospitality management.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Knowledge and Skills

– Experience in estate or property management.

– Knowledge of event planning and coordination.

Deadline	14/08/2026
Number Of Posts	Male/Female (1) Posts
Contact Email	careers@efdgroup.com
Contact Number	099 4646 8900